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Frequently Asked Questions
Frequently Asked Questions
We strive to process orders as quickly as possible. Orders placed on weekdays before 3:00 PM will be shipped the same day. Orders placed after 3:00 PM or on weekends will be processed the next business day.
Once your order has been shipped, you'll receive an email with tracking information. This information allows you to easily track your order's progress via our delivery partner's website.
Orders placed on weekdays before 3:00 PM will be shipped the same day. In most cases, your order will be delivered the next business day.
You have 14 days after receiving your order to return it. The item must be unused, unworn, and in its original condition, including tags and packaging.
For hygienic reasons, sports headscarves and the Awrah Waistband cannot be returned.
After receipt and inspection of the return, the purchase amount will be refunded within 15 days.
To register a return, please contact our customer service.
product
You'll find a size chart on every product page. Not sure which size to choose? Feel free to contact us for advice.
Our sportswear and awrah clothing are true to size. The fit is designed to offer freedom of movement and ensure full coverage.
Yes, many of our products are designed for athletic activities, and some are also suitable for swimming. Always consult the product description for specific features.
Dispatch
We strive to process orders as quickly as possible. Orders placed on weekdays before 3:00 PM will be shipped the same day. Orders placed after 3:00 PM or on weekends will be processed the next business day.
Once your order has been shipped, you'll receive an email with tracking information. This information allows you to easily track your order's progress via our delivery partner's website.
Shipping costs are automatically calculated and displayed during checkout.
For orders of €50 or more, shipping is free.
Orders placed on weekdays before 3:00 PM will be shipped the same day. In most cases, your order will be delivered the next business day.
Returns & Exchanges
You have 14 days after receiving your order to return it. The item must be unused, unworn, and in its original condition, including tags and packaging.
For hygienic reasons, sports headscarves and the Awrah Waistband cannot be returned.
After receipt and inspection of the return, the purchase amount will be refunded within 15 days.
To register a return, please contact our customer service.
Return requests outside the 14-day return period will generally not be accepted. In exceptional cases, please contact our customer service so we can work together to find a suitable solution.
Contact
You can reach us by email. We usually respond within 24 hours.
Is your question not listed here? Feel free to contact us, we're happy to help.
